frequently asked questions
About Our Products
What are the benefits of apple cider vinegar?
What are the benefits of apple cider vinegar?
Apple cider vinegar has been traditionally used to support digestive health and may help maintain healthy blood sugar levels.¹ Our ACV+ Daily Gummies deliver these benefits in a convenient, great-tasting form without the harsh taste or potential tooth damage of liquid ACV.
Are your products natural?
Are your products natural?
Yes, our products are formulated with natural ingredients. Our ACV+ Daily Gummies contain "the mother" and our DigestPro Enzyme Complex features plant-based enzymes.¹ We use quality ingredients and avoid artificial colors and preservatives whenever possible.
How soon will I see results?
How soon will I see results?
Individual results may vary. Many customers report feeling digestive improvements within the first few days of use, while others may take a few weeks to experience the full benefits.¹ Consistency is key for optimal results.
Are your supplements suitable for vegetarians?
Are your supplements suitable for vegetarians?
Yes, our ACV+ Daily Gummies and DigestPro Enzyme Complex are vegetarian-friendly.¹ Our BiomeBalance Probiotic is also vegetarian, though not vegan due to the capsule composition.
Do your products contain allergens?
Do your products contain allergens?
Our products are manufactured in facilities that process allergens. Please review the complete ingredient list on each product page if you have specific allergies or sensitivities.²
Orders & Shipping
How long does shipping take?
How long does shipping take?
We process all orders within 1-2 business days. Standard shipping typically takes 2-7 business days within the continental US after processing.
Is shipping free?
Is shipping free?
Yes! We offer free standard shipping on all orders within the United States.
Can I track my order?
Can I track my order?
Yes, you'll receive a tracking number via email once your order ships. You can also view your order status in your account dashboard.
Subscriptions & Billing
How do subscriptions work?
How do subscriptions work?
With our Subscribe & Save option, you'll receive your selected products automatically on your chosen schedule (typically monthly) at a 25% discount compared to one-time purchases.
Can I cancel my subscription anytime?
Can I cancel my subscription anytime?
Yes, you can easily cancel, pause, or modify your subscription at any time through your account dashboard with no cancellation fees.
Will I be notified before my subscription renews?
Will I be notified before my subscription renews?
Yes, we'll send you an email reminder a few days before each renewal so you'll always have time to make changes if needed.
Supplement-Specific Policies
What if a supplement doesn't work for me as expected?
What if a supplement doesn't work for me as expected?
While we stand behind the quality of our supplements, individual results may vary based on many factors. Our return policy covers manufacturing defects and shipping damage, but doesn't cover returns based solely on perceived effectiveness, as outlined in our manufacturer's policies.¹
How should I report a damaged supplement product?
How should I report a damaged supplement product?
For supplements specifically, please take clear photos showing any damage to the packaging, broken seals, or other visible defects immediately upon receipt. Contact us within 30 days of delivery with these photos and your order number for prompt resolution.¹
Are supplements eligible for the same return policy as other products?
Are supplements eligible for the same return policy as other products?
Due to the nature of consumable products, supplements have specific return restrictions. They can only be returned if they arrive damaged, defective, or incorrect - not for taste preferences or perceived effectiveness after opening.¹
What if I experience an adverse reaction to a supplement?
What if I experience an adverse reaction to a supplement?
If you experience any adverse reaction, please discontinue use immediately and consult your healthcare provider. While this doesn't qualify for a standard return, please contact our customer service team about your experience so we can address your specific situation.¹
Returns & Refunds
What is your return policy?
What is your return policy?
Since our products are made-to-order, we cannot accept returns for buyer's remorse, incorrect size selection, or similar reasons. However, if you receive a damaged or defective product, we offer replacements or refunds if reported within 30 days of delivery with photo documentation.¹
How do I report a damaged product?
How do I report a damaged product?
If you receive a damaged product, please contact our customer support team within 30 days of delivery with clear photos showing the issue. We'll promptly address your concern with a replacement or refund.¹
Do I need to return the product to get a refund for a damaged item?
Do I need to return the product to get a refund for a damaged item?
No, you do not need to return damaged products. Simply provide clear photos of the damage, and we'll process your replacement or refund accordingly.¹
Usage & Safety
How should I take these supplements?
How should I take these supplements?
For ACV+ Daily Gummies and BiomeBalance Probiotics, take 2 gummies daily. For DigestPro Enzyme Complex, take 1 capsule daily with water, preferably with a meal.¹
Can I take multiple Aurivi products together?
Can I take multiple Aurivi products together?
Yes, our products are designed to complement each other for comprehensive digestive and wellness support.¹ Many customers use our ACV+ Daily Gummies, BiomeBalance Probiotics, and DigestPro Enzyme Complex together.
Are there any side effects?
Are there any side effects?
Our products are generally well-tolerated. As with any dietary supplement, some individuals may experience mild digestive adjustment when first starting.¹ If you have any concerns, please consult your healthcare provider.
Should I consult a doctor before taking your supplements?
Should I consult a doctor before taking your supplements?
Yes, we recommend consulting with your healthcare provider before starting any new supplement regimen, especially if you have existing health conditions, are pregnant or nursing, or are taking medications.¹